Orders & Delivery

Order Processing

After the order is confirmed, it will be sent out within 2 to 3 working days.

If the stock is insufficient, we will notify you within 3 working days.

The correct name, address and phone number must be filled in when purchasing, so as not to delay delivery.


Shipping Method

The product pictures on the website are for reference only, and everything is subject to the actual product.

Free shipping for purchases over HK$400 after discount (applicable to residential, outlying islands or remote areas, industrial and commercial districts, SF service centers, SF stations, by the way smart cabinets, SF service points.)


Return and exchange terms

Before placing an order, please carefully select and confirm that all items, quantities, amounts, discounts, and delivery information are completely correct. There is no refund function on the website.

If the product is damaged or lost on the way to the delivery address, we will refund it in full. In case of shortage, we will notify you by phone or email.

If you have not received the goods within 7 days, or the ordered goods are damaged or lost, please email us at cs@jointstar.com.hk.

All returned and exchanged goods must be intact (including packaging) and unused, otherwise the company reserves the right to refuse to return or exchange the goods. Our company will not be responsible for the postal cost of return or exchange.

Please make sure that the goods are delivered safely and complete when returning or exchanging. If the product is lost during the return, the company is not responsible; the company reserves the right to change the terms and conditions without prior notice, and the right to refuse to replace the product; if there is any dispute, the company will have the final decision.